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Member registration Q&A

Member registration Q&A

Q1

What is WEB@TSC? Who can become a member of WEB@TSC?

A

WEB@TSC is a membership site to provide customers using our products with further detailed technical information and services. Registration with WEB@TSC membership allows you to view a large number of members-only pages. You can also submit various inquiries online.

It's free. No admission fee or annual fee required. Apply for membership from the web link below.
[ Member registration ]

A customer who has purchased or is using the products of the Polyplastics Group, or anyone who considers to purchase or use them in future, can become a member.<br />However, those working for resin manufacturers or our competitors are requested to refrain from becoming members.


Q2

I entered an e-mail address on the membership registration page and sent it, however, I have not had any responses.

A

The e-mail address may have been mistakenly entered. Would you kindly check the e-mail address once again and apply from the Membership Registration page.
Even in that case, if no e-mail for registration is received, please contact your system responsible person since the e-mail may possibly be blocked in your e-mail server.
Even by the method described above, if no e-mail is received, please contact us from the Opinion and Request page.


Q3

E-mail address registered for membership is abolished.

A

Log in by the abolished e-mail address and password once to change membership registration information (change of e-mail address). If you have forgotten your password, please kindly carry out the membership procedures by the new e-mail address. Please click here.


Q4

I would like to change my registration information as a WEB@TSC member.

A

After login please click the "My Page" link which located in the top of page. Since the page which can perform a confirmation and change of the information, please use it.


Q5

My e-mail address and/or company name has changed. Are there any procedures required?

A

If your e-mail address and/or company name has changed, please update your membership information.

[ Update Procedures ]
First, please log into the WEB@TSC.
After logging in, click on the "MyPage" link at the upper right corner of the page.
Click on "Update" on the right side in "Membership" and edit the relevant information.

[ Attention ]
Your e-mail address is also your user name to log into WEB@TSC. If you changed your e-mail address, the new e-mail address will be your user name from the next log-in.
If you continue to use an invalid e-mail address, you can no longer receive a reissued password or an answer to your inquiry. Make sure to update it.
If the registered e-mail address cannot be used for some reason and you have forgotten your password, please carry out the membership registration again by the new e-mail address.


Q6

I forgot my user name for WEB@TSC.

A

The registered e-mail address at the time of sign-up is your user name.
Enter the e-mail address at the time of sign-up in the portion of the user name.
* If the e-mail address at the time of sign-up differs from the e-mail address currently used, please refer Q3.


Q7

Even if my user name and password are entered, the Login error screen appears.

A

User names and passwords are distinguished according to lowercase and uppercase characters and full-width and half-width characters. In addition, if the user name or password is entered with even a slight mistake such as a space being included, log-in is not allowed. Please try again by entering the correct name and password once again.

Is the user name correct? --- to Q6
Is the password correct? --- to Q9


Q8

Please tell me the method of changing my password.

A

After login to the WEB@TSC with your current password, click "My Page" button on the top of the screen. Then click "Update" of Password. You can change it on that page.

When you create a new password, please use the following words.
1 or more: 0 1 2 3 4 5 6 7 8 9
1 or more: a b c d e f g h i j k l m n o p q r s t u v w x y z
1 or more: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 or more: ! # $ % & ( ) = - @ + * / < > ? ' " ^ ~ | ` : ; , . _ [ ] { }

The password is a case sensitive, and distinguish between capital and small letters.
Shizuoka, SHIZUOKA, shizuoka and sHiZuoKA are different passwords.


Q9

I forget the password for the WEB@TSC.

A

Click on the "LOGIN" button at the upper right corner of the page.
Please use the "Did you forget your password?" link on the left side of log-in screen.
A "password reset link" will be sent to your registered e-mail address.

*Caution
1. If the password is reissued, the previous password can no longer be used.
2. If the registered e-mail address is already not available, the password reissuing function cannot be used. In this case, please sign in again with a new e-mail address.
3. Because of personal information protection, we do not provide current passwords over the phone.
4. As a reissued password is sent by e-mail, password protection is not fully secured. We recommend that you change the password to a manageable one as soon as possible. To change the password, please refer Q8.


Q10

User name and password to be logged in are not known.

A

Please refer to the following for user name and password.
I forgot my user name for WEB@TSC. --- to Q6
I forgot my password for WEB@TSC. --- to Q9